FACTORY FINISH LIMITED WARRANTY

IMPORTANT NOTICE: Read this entire MAi Doors Limited Warranty and Limitation of Liability ("Limited Warranty") before purchasing or installing this product. By installing or using this product you are acknowledging that this Limited Warranty is part of the terms of sale.

Distinctive Doors, Inc. (DDI), manufacturer of MAi Doors, makes the following exclusive express Finish Warranty for MAi Factory-Finished Products, subject to the stated conditions and limitations. DDI warrants that all factory-applied finishes to door panels or door frames by DDI will be free of any "Finish Defect" for a period of one (1) year from the date of sale by DDI to an MAi-authorized dealer. A Finish Defect includes cracking, peeling, blistering, chalking, surface contaminant, and smudges in excess of a numerical rating of six when measured in accordance with the standard practice specified in ASTM D659 or fading or change in color in excess of five "E" units (NBS), calculated in accordance with ASTM 2244. A Finish Defect does not include fading due to UV or sunlight exposure or variation in stain absorption due to grain, color, and texture differences in the wood. If DDI is given notice of such Finish Defect within one (1) year from the date of sale, DDI shall, at its sole option: 1) reimburse labor to refinish or repair any defective finish workmanship (and provide replacement materials if DDI determines such materials are necessary to make the repairs. If refinished, the finish may not necessarily be the same finish as originally applied), 2) replace the defective product and/or finished components or 3) refund the original purchase price of the defective item in question. This Finish Warranty is provided to the original Buyer and may not be assigned or transferred, although the limitations of liability set forth herein apply to all sales and persons. In addition to this Finish Warranty, your MAi Wood Entry Door products are covered by separate product warranties. If this Finish Warranty does not apply to you, however, warranty and liability limitations still apply to the sale and use of your MAi products. You should review the applicable MAi product warranties for warranty coverage and limitations applying to your MAi products. By installing the MAi products, you are acknowledging that the product warranties are part of the terms of sale.

CONDITIONS APPLICABLE TO MAi DOORS FACTORY-FINISHED PRODUCTS AND THIS FINISH WARRANTY

Limitation of Factory-Finish Warranty.
FAILURE TO COMPLY WITH MAi INSTALLATION AND MAINTENANCE INSTRUCTIONS VOIDS ALL WARRANTIES UNLESS IT IS CLEARLY ESTABLISHED BY THE BUYER OR USER OF THE PRODUCT THAT THE DEFECT OR FAILURE IS UNRELATED TO SUCH NONCOMPLIANCE. This Finish Warranty does not extend to finished products subjected to conditions not reasonably foreseeable by DDI that do not comply with restrictions and conditions (such as adequate overhang protection) set forth in the respective product warranties. Buyer and User assume all risk of any such use. This Finish Warranty is the exclusive warranty for finishing of a MAi Doors Factory-Finished Product. NEITHER DDI NOR SELLER MAKE ANY OTHER WARRANTIES WITH RESPECT TO THE PRODUCT FINISH, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF WORKMANLIKE PERFORMANCE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. NO IMPLIED WARRANTY SHALL EXTEND BEYOND THE PERIODS COVERED BY THIS EXPRESS FINISH WARRANTY. This disclaimer of implied warranties may be limited or ineffective if you are a consumer, as that term is defined by the Magnuson Moss Act, 15 U.S.C. § 2301, in which case the duration of any implied warranties shall be one (1) year from the date of sale by DDI to its authorized dealer. Some states do not allow limitations on how long an implied warranty lasts for consumers, so the above limitation may not apply to you, in such event the manner of presenting any claim thereon shall be the same as provided in the express warranties stated herein. This Limited Warranty gives you specific legal rights, and you may have additional rights which vary from state to state.

Limitation of Factory-Finish Liability.
This Finish Warranty sets forth the maximum liability of DDI or Seller for the finish of the products. IN NO EVENT, INCLUDING WHERE THIS FINISH WARRANTY IS DEEMED NOT TO APPLY TO THE SALE OR PRODUCT IN QUESTION, SHALL DDI OR SELLER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES RESULTING FROM THE SALE, INSTALLATION, FINISHING, OR USE OF ANY MAi DOORS PRODUCTS. Some states do not allow the exclusion or limitation of incidental or consequential damages for consumers, so the above limitation or exclusion may not apply to you.

Limitation of Factory-Finish Remedy.
THE EXCLUSIVE REMEDY OF THE BUYER OR USER, AND THE SOLE LIABILITY OF DDI AND SELLER TO ALL PERSONS FOR ANY AND ALL CLAIMS, LOSSES, INJURIES OR DAMAGES (INCLUDING CLAIMS BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHERWISE) RESULTING FROM THE FINISHING OF (OR THE APPLICATION OF A FINISHING PRODUCT TO) AN MAi DOOR PRODUCT, SHALL BE, AT THE OPTION OF DDI, MATERIALS AND/OR REIMBURSEMENT OF THE LABOR TO REPAIR ANY DEFECTIVE FINISH OR THE RETURN OF THE ORIGINAL PURCHASE PRICE OF THE PRODUCT WITH THE DEFECTIVE FINISH, AS PROVIDED HEREIN. IN NO EVENT SHALL THE LIABILITY OF DDI OR SELLER EXCEED THE PRICE PAID FOR THE PRODUCT. When applicable, replacement products shall be a reasonably similar to current product and may not exactly match the original or original finish. Even where DDI chooses to repair or replace product, the costs covered by this Finish Warranty do not include any labor or material costs associated with finishing space surrounding or adjacent to the repaired or replaced product, including furnishing any trim or carpentry work. Replacement product provided pursuant to this Finish Warranty shall be subject to the applicable MAi Doors Limited Warranty only for the remainder of the original warranty period on the product being replaced. If DDI or Seller provides any of the remedies identified in the Finish Warranty above (i.e., refinishing, repair/replacement of product, or refund of the purchase price), then Buyer and/or User agree that this limitation of remedy shall not have failed of its essential purpose.

DISCLAIMER - WHAT THIS LIMITED WARRANTY DOES NOT COVER

DDI is not responsible for or makes no warranty as to:

1. Non-factory finishing, repairs or modifications performed by anyone other than DDI (or one of its subcontractors).
2. Finishes of non-MAi products.
3. The buyer's choice of finish or whether the chosen finish is a match to other or existing finishes.
4. Finish failure due to:
   • Improper storage, handling, installation, use, modification, or maintenance.
   • Normal wear from product usage or age.
   • Non-factory applied finishes, applied sealants or caulking. Finishes applied by your local dealer/contractor are not covered by this warranty.
   • Products or finishes exposed to excessive localized heat, high-moisture environments (including pools, hot tubs, and greenhouses) or water leakage.
   • Acts of God.
   • Acid rain or other corrosive elements.
   • Damage caused by high in-home humidity (condensation, frost, and mold).
   • Accident, misuse, abuse, alterations, improper handling, operation, or cleaning.
   • Conditions outside product or finish design limitations.
   • Salt spray, including exposure to coastal weather conditions.
   • Damage caused by inappropriate finishes, solvents, brickwash, or cleaning chemicals.
   • Normal wear, fading, or discoloration of finish from product usage, age, or exposure to direct sunlight.
   • Products that have not been paid for in full.
   • Finish failure or any other losses arising from defects in the existing structure.
   • Finish failure due to product being installed in direct sunlight and/or under inadequate overhang protection (at least half the distance of the height to the overhang).

Entire Agreement.
With the exception of a written statement signed by an authorized MAi representative, this Limited Warranty and all the terms contained herein constitutes the entire agreement between MAi/Seller and Buyer/User. This Limited Warranty, including all Limitations of Liability contained herein, are made a part of any such written agreement, unless expressly excluded therein. By purchasing or using the product covered by this Limited Warranty, Buyer and User agree that they are not relying on any oral statements made by anyone that are in any way contrary to this Limited Warranty.

No Statement of Useful Life.
This Finish Warranty is not a statement of the useful life of any MAi Door.

No Amendment Except in Writing.
DDI and Seller offer this product, and Buyer and User accept it, subject to the foregoing Finish Warranty, which may be modified only by written agreement signed by a duly authorized representative of DDI.

CLAIMS UNDER THESE WARRANTIES

Prompt Notice of Claim.
Within the warranty period, Buyer or User shall notify DDI immediately and, in no case more than one (1) year after any defect or other basis of a claim covered by these Limited Warranties is discovered or should have been discovered. Any claims otherwise covered by the foregoing warranties, but for which DDI did not receive notice within one (1) year from the time the problem first became known, shall be barred.

Limited Warranty Claim Procedure.
Claims under this Finish Warranty may be made by contacting the authorized MAi dealer through which the product was purchased. Claims should include the following information:

1. Claimant's name, address, and phone number, and the installation address (if different);
2. A description of the product, purchase price, and the date and location of purchase, Buyer's name and other identifying information for the MAi Dealer, and copies of invoices;
3. A description of the product concerns (photos should be included); and
4. A brief summary of attempts made to address the concerns.

© 2008 Distinctive Doors, Inc.


DOOR LIMITED WARRANTY

All MAi doors (except Ambassador Collection, New Century, New Dimension, and Home Towne Collection) are warranted for FIVE (5) years from the date of shipment to be of good material and workmanship, and to be free from defects at the time of shipment that would render them unfit for the purpose for which each door is recommended. Before leaving our plant, your door has been inspected for any defects in materials and workmanship and is packaged to protect the door in transit. Ambassador, New Century, New Dimension and Home Towne Collections have a limited ONE (1) year warranty.

Should the warranted door be found to contain defects as stated above, Moulding Associates, Inc. will at its option, either (1) repair any door without charge, or (2) replace any door without charge in the stage of fitting and/or finishing as it was originally supplied, or (3) refund the price received for the door. In the event of a defect reasonably discovered by inspection of a door upon receipt of shipment from Moulding Associates, Inc. written notice must be given within 30 days thereafter and before the door is hung or treated in any manner. If the replacement option is used, the door will be reshipped pre-paid to the distributor of origin.

Under the terms of this warranty, OUR OBLIGATION IS TO REPLACE THE DEFECTIVE PRODUCT, F.0.B. DEALER'S WAREHOUSE FROM WHICH THE ORIGINAL SALE WAS MADE. NO LABOR, INSTALLATION, FINISHING AND/OR CONSEQUENTIAL DAMAGES WILL BE COVERED.

1. Doors must be installed providing protection from exposure, typically with a standard overhang extending outward a distance equal to one-half its height from the bottom of the door up to the overhang to be covered by this warranty.
2. Any deterioration caused by failure to protect and seal all exposed surfaces and edges of the door either prior to or immediately after hanging are not covered by this warranty. For continued protection, the finish needs to be maintained yearly.
3. We can require that an inspection be made by one of our employees prior to adjustment or replacement.
4. Variations in color, texture, grain or the general surface appearance of wood naturally occuring and not considered defects.
5. Any condition or problem caused by failure to follow the recommended handling, finishing and installation instructions as outlined are not covered by this warranty, such as installing in full exposure to sun or sprinklers and behind storm doors.
6. The appearance of field-finished doors is not covered by this warranty in any event.

IMPORTANT INFORMATION ABOUT WARRANTY

Do NOT cut, trim or finish a door, side lite or transom sash, before it has been fully inspected. Once the product has been cut and/or finished, it cannot be returned to MAi for replacement unless it is defective in a way that is covered by the Warranty. Please comply with all of the handling and finishing instructions completely to validate the Warranty. The product must be hand sanded before finishing.

Insulated Glass Limited Warranty

Similar to our Door Warranty, Moulding Associates, Inc. warrants our insulated glass for a period of ten (10)* years from the date of manufacture of the insulated glass panel, against permanent failure of the hermetic seal, directly attributed to defective manufacturing, when such failure results in permanent obstruction of vision through the panel.

The exception to the above is the Ambassador Collection, New Century, New Dimension and Home Towne Collections which are warranted for one year. Glass breakage isn't warrantable, including decorative pieces between/inside the glass panel.

This warranty does not apply if the failure of the seal is caused by an Act of God, damage as a result of exposure to corrosive fumes or condensates, damage resulting from excessive stress from movement of the structure, glass distortion or breakage, mishandling or improper installation or by any other cause whatsoever not within our exclusive control, and shall not apply unless the failure occurs and claim is delivered to us within ten (10)* years after the date of manufacture of the insulated glass panel.

Under the terms of this warranty, OUR OBLIGATION IS TO REPLACE THE DEFECTIVE GLASS, F.0.B. DEALER'S WAREHOUSE FROM WHICH THE ORIGINAL SALE WAS MADE. NO LABOR, INSTALLATION AND/OR CONSEQUENTIAL DAMAGES WILL BE COVERED.

For a period of ten (10)* years after manufacturing, a replacement insulated glass panel shall be furnished, for excessive fogging problems only. The company may, at its option, refund the purchase price of defective panels in lieu of furnishing a replacement.

No other express warranty is made by Moulding Associates, Inc.
We can require that an inspection be made by one of our employees prior to adjustment or replacement.

Handling, Finishing, and Installation Instructions

1. Most finishes on exterior doors deteriorate relatively quickly. To insure exterior doors receive the protection required, inspect the condition of exterior finish at least once a year and refinish as often as needed to maintain the protective stability of the finish.
2. Entrance doors shall always be stored on edge, supported vertically (not leaning). Interior doors must be stored fl at, in a clean, dry area.
3. Doors shall not be exposed to excessive heat, dryness, humidity or direct sunlight prior to finishing.
4. Handle door with clean gloves and do not drag doors across each other or other surfaces.
5. If doors are stored on the jobsite for more than one week, all edges must be sealed even if stored out of the elements.
6. All hardware locations, preparations and methods of installation must be appropriate for the specific door.
7. All doors 7' and under must have 3 hinges. Doors over 7' must have 4 hinges. (Exception: 8' Round Top will have 3 hinges.)
8. Prior to finishing, remove all handling marks with 150 grit or finer sandpaper and remove all sanding dust.
9. Apply sealer, primer or first coat of required finish immediately after fitting, cutting for hardware, weatherstripping, etc. and before the installation of hardware or hanging the door.
10. ALL EXPOSED SURFACES OF THE DOOR MUST BE SEALED, INCLUDING THE TOP, BOTTOM, SIDE EDGES AND THE HARDWARE CUTOUTS.
11. NOTE: An Interior grade Lacquer is NOT a satisfactory product for Exterior Use.
12. MAll exterior surfaces, including the top, bottom and sides of the door must be finish coated with a good quality exterior grade paint or top coat. (AT LEAST 3 (THREE) COATS OF EXTERIOR GRADE TOP COAT WITH A UV INHIBITOR MUST BE APPLIED.)
13. In order not to induce warpage or excessive deterioration of your door, avoid using dark stains or paints on the door surfaces exposed to direct sunlight.

There are no warranties that extend beyond the preceding. Moulding Associates, Inc. shall not be liable for consequential, indirect or incidental damages or for any amount in excess of the manufacturer's price for the shipment involved, whether the claim is for breach of warranty or negligence.

Since these doors are shipped to you unsealed and unfinished, we cannot warranty against the natural characteristics of the wood which may occur in the various conditions encountered from our plant to your finished opening. Because the wood can respond in different ways to the variety of atmospheric and environmental conditions, it is imperative that special attention is given to the door and the necessary care and effort taken to protect the door in the unfinished state to minimize the potential for problems.

Warranty Claims and Returns
Insulated Glass Limited Warranty

Claims and Returns

In an effort to better serve our customers, MAi has established a new warranty claims policy and procedures to track all warranty claims. All warranty returns must have MAi authorization before the product(s) are shipped back. MAi requires that any return be given prior authorization by your MAi sales representative or by the MAi home office before returning items for claim or credit. All returns should be accompanied by a completed Return of Merchandise Authorization so that the return can be speedily identified, traced as to customer and circumstance, and processed efficiently.

As stated by the MAi Limited Warranty, our products are warranted to be free from defect in material and workmanship for ten (10) years for the insulated glass and five (5) years for the door (One (1) year for Glass and Door on the Ambassador, New Century, New Dimension and Home Towne Collections).

All items are inspected for quality immediately before shipment. It is understood that many warrantable circumstances do not develop and fully become apparent until well after the product is installed, but some defects or flaws may be detected as soon as the door or side lite is unpackaged. Since many minor flaws can be repaired or corrected, all items should be inspected thoroughly for such defects upon receipt and before machining. Please be aware that the machining of a door or side lite constitutes acceptance of the product as it was received by our customer. Any minor flaws or defects that may exist at the time of machining will not be considered as defective product or claimable once machining has been completed. So, please inspect all items thoroughly before the machining process takes place.

The MAi Limited Warranty does not cover product that has been rendered unusable due to damage or mishandling. A significant percentage of the items returned to MAi for warranty claim is product that has been damaged or mishandled after shipment. MAi will not recognize such situations as legitimate claims covered under warranty.

Please be aware that any credit due for defective product is not processed and issued until the defective item has been returned to MAi. Any required replacement product is invoiced at the regular unit price as it is shipped. All items returned must be packaged properly in order to insure that credit due is processed efficiently, and to protect against any further unnecessary damage to the product.

Proper packaging includes an adequate pallet, proper top and edge protective covering, and items preferably stood on edge. Items not given adequate packaging protection during return shipment may void the warranty.

MAi supports our customers with a warranty that covers defective conditions based on industry standards of acceptability. We take a fair and objective view of any warranty situation, but it is important to understand that a warranty does not cover any and all problems that may occur. We urge you to call if you have questions or need further clarification on our warranty conditions or relating to any specific situation that you may encounter.

Conditions Not Covered or Allowed for Warranty Claims

In supplement to the Moulding Associates, Inc. Limited Warranty, the following material or physical situations will not be covered by the warranty.

1. Warpage not exceeding one-fourth inch (1/4") in the plane of the door. ALL 8/0 height Doors are NOT warranted against warpage.
2. Warranty is null and void if deterioration occurs due to the failure to protect and seal all exposed surfaces and edges of the door either prior to or immediately after hanging.
3. Damages caused by failure of Homeowner to annually (or sooner) re-finish all doors, side lites and frames, if necessary, by lightly sanding and re-coating with clear exterior grade top coat that contains a UV protection.
4. Bow or nonalignment in the frame or jamb in which the door is hung.
5. Variations or unsatisfactory results in gloss levels, texture or appearance resulting from the field application of paint or other finishing material.
6. Natural variations in color, texture of surface and checking of wood are not considered defects.
7. Damage resulting from any cause beyond the control of Moulding Associates Inc., including, but not limited to, damage caused by misuse, abuse, accident, sprinkler systems, mishandling, fire, flood, earthquake, storm, tornado or any other act of nature.
8. Insulated glass is only warranted against fogging.
9. Due to the excessive heat build-up, any exterior door used with an unvented glass storm door will not be warranted.
10. Doors painted Black (or any Dark Color) with any sun exposure, will not be warranted.